FAQ – App

Posted: 17 January 2019

Can I change which leader I follow on the app?

This is not a current feature of the app, however if you really want to change leader then of course you can delete and sign up again and choose a new leader!

What is the minimum BMI level the app will allow users to sign up with?

The Operation Transformation app gives people access to a weight loss plan set by our expert advisors. When we launched the app we initially set the access level to the app at a BMI level of 26, which is just above the healthy range. We took this precautionary measure as we don’t want people who are within a healthy BMI range to follow a weight loss plan that could bring them below the healthy range. We have listened to your feedback and updated the app to allow anyone with a BMI of 18 or over to use the app. For users with a BMI in the healthy range of 18-25 there is now a popup warning before agreeing to use the app. Anyone with a BMI below 18 will not be able to use the app.

Can I switch between days on the app?

No, this is not a current feature of the app. However, we have taken on board some of the feedback received from users and we are working on a new feature that allows your current day to sync with your leader. So the current day will be the same as your leaders current day. We are also working on an update that will allow users to scroll through Meal of the Day and the Fitness Plan.

I signed up to the app a few days after the show started. It says I'm on day 1 but my leader is ahead of me on a different day. How can I change it so that I am on the same day as my leader?

This is not a current feature but we are working on a new update that allows your current day to sync with your leader. So the current day will be the same as your leader's current day.

How do I change my starting/current weight?

You can edit both your Starting Weight and Current Weight in the Weight Tracker.

Where can I see the amount of calories I have consumed in one day?

In the food diary, when you select the meals you ate earlier in the day, the calorie intake is updated soon after. To view the calorie intake and step counter stats, go to the profile screen and tap ‘View Stats’. Here you can view daily/weekly historical data by scrolling and tapping on a particular day/week.

How can I view my historical data?

You can view historical data by tapping the ‘View Data” circle in your profile screen. You can view calorie intake and calories burned, steps and distance. You can scroll back in time by swiping right.

Once you have made your selection of meals for the day can you change your mind and opt for another dish?

The app is a diary where users enter what they ate earlier that day - so you cannot change historical entries

I no longer wish to receive notifications, how do I stop getting them?

Notifications can easily be turned off in the settings screen. Tap the cog icon on the top right of profile or home screen to view settings and disable notifications.

How do you set up the steps tracker on the app to read your steps when exercising?

There's no set up involved, the app automatically connects to Health app in iOS and Google Fit on android.

Why is the Step Counter value in the Android app different than the number of steps in Google Fit?

You may have chosen the incorrect Google Fit account email address when signing up to the OT app. In your Google fit app, check the email address in the profile screen. Uninstall the OT app (do not Delete Account as you will lose your historical data) and, when reinstalling OT from Google Play, choose the same Google Fit email address when prompted in the popup during sign in. This links your OT app with Google Fit and the steps data will be the same.

My fitbit is tracking 16,000 and app is tracking 9,000, why is that?

 The app is linked to the step counter on your phone, on iOS this is Health app and on Android it's Google Fit. There will be a difference between fitbit and your phone's step counter, especially if you're not carrying your phone with you at all times.

Is there a way to connect my watch to the app as I’m unable to have my phone on me at work to track my steps?

No, this is not a current feature of the app

Can I pair/link my fitbit to the app?

No, this is not a current feature of the app

I re-signed up and I’m back to day 1, it won’t give me an option to start on day 2, why is that?

Sign up on the app starts with Day 1 of the plan. Currently it is not possible to select the start day. However, we are working on a new update that allows your current day to sync with your leader. So the current day in the app will be the same as your leader's current day.

How do I reset my password?

Tap Forgot Password on Sign In screen and a one time password (OTP) will be sent to your account email address. You can use this OTP to reset your password in the app.

If your question has not been answered above, email us at optransrte@gmail.com